FAQ: Frequently Asked Questions

Covid-19: how we garantee your safety

We adhere strictly to the anti-Covid guidelines drafted by Federalberghi Pisa (the local branch of the Italian National Hotel Federation), as approved by the North-West Tuscany Local Health Authority. Please consult the Safe Holidays page for more information

Yes, we are open as usual – indeed, since March 2020 we have been open constantly.

At the moment we are serving meals at our bar, where the large space on offer allows appropriate social distancing to be maintained. The breakfast buffet is as rich as ever, but the waiting staff will bring you what you choose to eat. In addition, we guarantee constant deep-cleaning, in compliance with all of the applicable anti-Covid regulations.

Yes, you can. You can order your meals outside and consume them in your room or in our public rooms, at no additional charge.

You are free to cancel your booking at any time, up to and including your scheduled arrival date.

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